About Us

Last Updated: 27 July 2025

Thank you for choosing Rose’s Jewerly Shop! We strive to provide you with the best shopping experience possible, including a seamless and transparent shipping process. Please review our shipping policy to understand how we handle shipping, delivery, and related matters.

1. Processing Time:

  • Orders are typically processed within 1 to 2 days after payment is confirmed.
  • Custom or personalized items might require additional processing time.

2. Shipping Methods:

  • We are using the Courier Guy (Pudo) as a shipping method.
  • Shipping costs and estimated delivery times will vary based on your destination.

3. Shipping Zones:

  • We currently ship to South Africa.
  • For regions not listed, please contact our customer support to inquire about shipping feasibility.

4. Shipping Costs:

  • Shipping costs are calculated based on the current PUDO costs.
  • You can view the shipping cost during the checkout process before finalizing your order.

5. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.

6. Customs and Import Taxes:

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
  • We cannot predict or control these charges and recommend checking with your local customs office for more information.

7. Delivery Times:

  • Delivery times are estimated and depend on the shipping method and destination.
  • Please note that unexpected delays due to customs clearance, holidays, or other factors beyond our control might occur.

8. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delivery issues.
  • We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by customers.

9. Lost or Damaged Packages:

  • In the event that your package is lost or damaged during transit, please contact us within 3 days of the estimated delivery date.
  • We will work with the shipping carrier to initiate an investigation and resolve the issue.

10. Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery, we will contact you to arrange reshipment (additional shipping fees may apply) or issue a refund minus shipping costs.

11. Contact Us:

  • If you have any questions, concerns, or need assistance, please reach out to our customer support at rosesjewelryshop@gmail.com

12. Changes to the Shipping Policy:

  • We reserve the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting to our website.

By placing an order with Rose’s Jewelry Shop, you acknowledge that you have read and agreed to the shipping policy.